Subscription Terms

Hollence VIP Club Subscription Terms

Last updated: October 27, 2026

These Subscription Terms apply to the Hollence VIP Club (the "VIP Club" or "membership"), an optional paid membership offered by Valid Ventures LLC, doing business as Hollence ("Hollence," "we," "us," and "our"), on hollence.com (the "Site"). They form part of, and are incorporated into, our Terms of Service. If these Subscription Terms conflict with the Terms of Service on a membership matter, these Subscription Terms control.

The VIP Club is an automatically renewing membership. Unless you cancel, you will be charged $29.99 USD every 28 days, starting 28 days after your order date, until you cancel. You can cancel at any time.

Key Terms at a Glance

Cost to join $0 membership fee on the order you join with. You pay only for the products in that order, at member prices.
Introductory period 28 days, starting on your order date, at no cost.
First charge $29.99 USD on the 28th day after your order date, unless you cancel before then.
Renewal Automatically every 28 days at $29.99 USD, plus any applicable taxes, until you cancel.
Minimum term None. No commitment and no cancellation fee.
Payment method charged The payment method used for the order you joined with, or an updated payment method on file.
How to cancel Email info@hollence.com, call +1 (350) 930-6865 (Mon–Sun, 7am–9pm Central), or use our contact form and choose "VIP membership."
Statement descriptor "HOLLENCE" or another descriptor shown at checkout or in your order confirmation.

1. Joining the VIP Club

The VIP Club is never added to your order without your choice. On a product page, you choose between "Join VIP Club" and "Just this order" before adding an item to your cart. If you choose "Join VIP Club," the member-priced item and one VIP Club membership (shown in your cart at $0.00) are added to your cart. You may also add the VIP Club from your cart where that option is offered.

You can remove the membership from your cart at any time before checkout. If you remove it and you are not an existing member, any member-priced items in your cart will change to the standard price before checkout.

You become a member when you complete checkout with the VIP Club in your cart. We will send a confirmation to the email address you provided at checkout that includes these key membership terms and how to cancel.

You must be at least 18 years old and the age of majority in your state of residence to join. Limit one membership per person.

2. Introductory Period

Your membership begins with a 28-day introductory period starting on the date of your order. There is no membership charge during the introductory period. If you do not want to be charged, cancel before the end of the introductory period using any method in Section 7. If you cancel during the introductory period, you will not be charged the membership fee.

3. Recurring Billing and Payment Authorization

Unless you cancel before the introductory period ends, the payment method used for your order will be charged $29.99 USD on the 28th day after your order date. After that, your membership renews automatically and you will be charged $29.99 USD every 28 days, plus any applicable taxes, until you cancel. Because billing runs on a 28-day cycle, your billing date will fall on a different calendar day each month, and you may be billed 13 times in a calendar year.

By completing checkout with the VIP Club in your cart, you expressly authorize Hollence and its payment processors to charge your payment method the recurring membership fee described above, on a recurring basis, until you cancel.

You authorize us to keep your payment information on file and to use updated payment information provided by your card issuer or payment provider, including through Visa Account Updater, Mastercard Automatic Billing Updater, or similar programs.

4. Failed Payments

If a membership charge is declined or cannot be processed, we may retry the charge. We may suspend your member benefits until payment is successfully processed. If we cannot collect payment after reasonable attempts, we may cancel your membership. You remain responsible for any membership charges incurred before cancellation.

5. Member Benefits

While your membership is active, benefits currently include:

  • Member prices on eligible products, shown on each product page;
  • Free standard shipping on eligible member orders;
  • Access to members-only products;
  • Early access to new arrivals; and
  • Priority customer support.

Some products, promotions, or shipping destinations may be excluded from member benefits; any exclusion will be shown on the product page or at checkout. Benefits are for your personal use and may not be transferred, resold, or shared.

6. Member Pricing

Member prices are available only to customers who join the VIP Club with that order, already have the VIP Club in their cart, or have an active VIP Club membership. If your membership is cancelled, suspended, or terminated, standard prices will apply to future orders. Member prices on orders already placed are not affected.

7. How to Cancel

You can cancel your membership at any time, with no cancellation fee, by any of these methods:

To avoid the next charge, cancel before your next billing date. A cancellation request received before your billing date will stop that charge, even if we confirm it afterward. We will send a confirmation of your cancellation to the email address on your account. If you do not receive a confirmation within one business day, please contact us again.

8. What Happens After You Cancel

Cancelling stops all future membership charges. You keep member benefits until the end of the 28-day period you have already paid for or, if you cancel during the introductory period, until the end of the introductory period. Cancelling your membership does not cancel product orders already placed.

9. Refunds

Cancelling stops future renewal charges but does not automatically refund membership charges already processed. Membership charges are generally non-refundable, except where required by law.

If you believe you were charged in error, or you did not mean to continue your membership, contact us promptly at info@hollence.com and we will review your account. We may issue a full or partial refund of a membership charge as a courtesy or where required by law. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your card issuer. Product orders are governed by our Refund Policy.

10. Changes to Price or Benefits

We may change the membership price, billing cycle, or benefits from time to time. If we change the membership price or billing terms for existing members, we will notify you by email at least 30 days before the change takes effect, and the notice will explain how to cancel. If you do not cancel before the change takes effect, the new price or terms will apply from your next billing date. We may add, remove, or modify individual benefits, products, or member prices; if a change materially reduces the overall value of your membership, we will notify you in advance.

11. Suspension and Termination by Hollence

We may suspend or terminate your membership if we reasonably believe you have violated these Subscription Terms or our Terms of Service, engaged in fraud or abuse (including reselling products bought at member prices or sharing member benefits), or used the Service unlawfully. We may also discontinue the VIP Club for all members with reasonable advance notice. If we discontinue the VIP Club for reasons other than your conduct, we will stop future charges and may refund a prorated portion of your current period's membership fee.

12. Billing Questions and Disputes

If you have a question about a membership charge, please contact us first at info@hollence.com or +1 (350) 930-6865. Most issues can be resolved within one business day. Please contact us within thirty (30) days after a charge appears on your statement so we can review it. Nothing in these Subscription Terms limits any rights you have under applicable consumer-protection law or your card issuer's chargeback procedures.

13. Taxes

Membership fees are stated in U.S. dollars and do not include applicable sales or use taxes, which will be added where required by law.

14. Dispute Resolution and Governing Law

Any dispute relating to your membership is subject to the informal dispute resolution process, mandatory individual arbitration agreement, class action and jury trial waiver, and 30-day opt-out right in Sections 20 through 25 of our Terms of Service, and to the governing law provisions in Section 28.

15. Changes to These Subscription Terms

We may update these Subscription Terms by posting the changes on this page and updating the "Last updated" date. Changes to price or billing terms for existing members will be handled as described in Section 10.

16. Contact Information

Valid Ventures LLC (Hollence)
500 Locust St, PMB 115
Des Moines, IA 50309, USA

Membership questions and cancellation: info@hollence.com
Phone: +1 (350) 930-6865 (Mon–Sun, 7am–9pm Central)
Contact form: hollence.com/pages/contact
Legal notices: legal@hollence.com