Help
We're here to help
Questions about an order, a return or your VIP membership? A real person reads every message and replies by email.
- info@hollence.com
- Phone
- +1 (350) 930-6865
- Hours
- Mon–Sun, 7am–9pm Central
Quick help
- Track your orderLive status with your order number
- Returns & damaged itemsWhat to do if something is wrong
- VIP membershipBenefits, billing and cancelling
- ShippingDelivery times and costs
Hollence is operated by VALID VENTURES LLC, 30 N Gould St, Sheridan, WY 82801, USA.
Send us a message
Include your order number if you have one and we can help faster.
Before you write
Quick answers
Most questions are answered here. If not, the form above reaches a person.
Where is my order?
Orders ship within 1–2 business days and you get a tracking link by email as soon as yours leaves. You can also check it any time on our order tracking page.
Something arrived damaged or wrong. What now?
Send us your order number and a photo using the form above and we will make it right. Full details are in our Refund Policy.
How do I cancel my VIP membership?
Choose “VIP membership” in the form above, or use the cancel link on the VIP page. There is no cancellation fee, and you keep member pricing until the end of the period you have paid for.
Can I change my shipping address?
Yes, if the order has not shipped yet. Message us as soon as possible with your order number and the new address.
When will I be charged for VIP?
VIP starts with a 28-day introductory period at $0. After that it is $29.99 every 28 days until you cancel. See the Subscription Terms.